1. Information We Collect
We collect minimal personal information from visitors to our website. The information we collect falls into the following categories:
Information You Provide Voluntarily: When you contact us via email or through our contact page, we may collect your name, email address, and any information you choose to include in your message. This information is used solely to respond to your inquiry.
Information Collected Automatically: When you visit our website, we may automatically collect certain technical information including your IP address, browser type and version, operating system, referring URL, pages visited, and the date and time of your visit. This information is collected using cookies and similar tracking technologies and is used for analytics and website improvement purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide information you request
- To improve our website content, functionality, and user experience
- To analyse website traffic and usage patterns using aggregated data
- To comply with legal obligations and regulatory requirements under Indian law
- To detect and prevent fraudulent or malicious activity on our website
We do not use your personal information for advertising, marketing, or profiling purposes. We do not sell, rent, or trade your personal information to third parties.
3. Legal Basis for Processing (DPDP Act 2023)
Under the Digital Personal Data Protection Act 2023, we process your personal information based on the following lawful grounds:
- Consent: We obtain your consent before collecting any personal information you voluntarily provide through our contact form or email communications.
- Legitimate Interests: We process certain technical information automatically collected during your visit based on our legitimate interest in maintaining, improving, and securing our website.
- Legal Obligations: We may process your information to comply with applicable laws, regulations, or legal processes.
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Email correspondence and contact form submissions are retained for a period of up to 12 months from the date of last communication, after which they are securely deleted. Website analytics data is retained in aggregated form for a period of up to 26 months.
5. Your Rights Under DPDP Act 2023
As a data principal under the Digital Personal Data Protection Act 2023, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a summary of the personal information we hold about you and the purposes for which it is processed.
- Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request deletion of your personal information, subject to certain legal exceptions.
- Right to Grievance Redressal: You have the right to file a complaint with us regarding the handling of your personal information, and if unsatisfied with our response, to approach the Data Protection Board of India.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device by your web browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie preferences through your browser settings. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage them.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure servers, encryption of data in transit using SSL/TLS protocols, regular security assessments, and restricted access to personal information on a need-to-know basis. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your data.
8. Third-Party Links
Our website contains links to third-party websites, including official government and regulatory body websites such as IRDAI, IGMS, Insurance Ombudsman, and Bima Bharosa. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@travelinsuranceinfo.in. You may also refer to our Contact page for the complete IRDAI grievance redressal process for any unresolved concerns.